To round off our service portfolio, with U2Care we offer you our IT support as a flexibly scalable option to ensure the ongoing operation of your environment. We differentiate ourselves from many competitors by not just offering support contracts with guaranteed response times and no further benefits. With high availability on our support hotline, we offer you managed services in all areas of IT that create real added value and simplify daily IT operations.
Provides basic support for everyday IT problems. Our experts are on hand to ensure your systems are back up and running quickly. Ideal for businesses looking for a cost-effective solution to maintain their IT operations.
This level includes additional support hours and faster response times to tackle even more complex IT challenges. Perfect for businesses reliant on a more robust IT infrastructure, requiring proactive support to identify and resolve potential issues early on.
Here, you benefit from comprehensive services that include even faster response times and a higher hourly allocation. Our team works closely with you to proactively monitor and maintain your IT systems, ensuring your business can continue operating without interruption. This support is particularly suited for critical IT environments where downtime cannot be tolerated.
Data centres must be available around the clock these days and have no downtime. Together with our experts, we ensure that your infrastructure runs performantly at all times and does not endanger operations through failures. We proactively patch your systems, offer monitoring for your environment, and provide the calculable service you desire for IT operations. This allows you to concentrate on the essential tasks in your company.
Beyond the data centre, with Managed Workplaces we offer a comprehensive service to ensure your employees are always well-equipped and, in the course of U2First, provide holistic first-level support for user issues. This way, we act as part of your team. We proactively take care of updates and the inventory of all your devices, as well as documentation and everything that arises daily, from employees to the data centre.
